SingleHop – Virtualization and Cloud Services Partner

SingleHop is a BDS virtualization and cloud services partnerSingleHop provides dedicated server, cloud server and managed hosting services for enterprises.  As a Black Diamond Solutions partner, SingleHop allows BDS’ clients to experience all of the benefits of virtualization coupled with the security inherent in a single-tenant environment.

SingleHop is the premier global provider of hosted IT infrastructure and Cloud computing services for businesses of all sizes. They have pioneered the global IaaS movement.  SingleHop makes it possible for SMB’s and service providers to easily design, deploy and manage a wide variety of IT solutions. BDS assists clients in deploying SingleHop’s proprietary automation platform allowing enterprises to quickly migrate or deploy workloads in a cloud environment. Black Diamond engineers and technicians are experts at integrating SingleHop’s secure solutions.

Using Singlehop solutions such as a global datacenter footprint, robust remote management toolkit and industry leading SLA’s, BDS can help eliminate costly capital expenditures on hardware.

SingleHop Customer Bill of Rights – Raising the Bar for Accountability

SingleHop SLA Bill of Rights - Click Here for Full ImageSingleHop stands behind its SLA’s with their SingleHop Customer Bill of Rights that goes well beyond just “saying” things should work.  SingleHop puts their money where their mouth is.  The way SingleHop sees it, you should have to pay for promises that go unmet.  This means actual account credit if you do not experience what they say  they can do.  Items such as:

  • Dedicated Server Deployment.  In 3 hours or less from the time your payment is processed
  • Cloud Server Deployment.  In 90 seconds or less.
  • Hardware Replacement.   In less than 90 minutes from when they complete troubleshooting the issue.
  • First Response to Support Ticket.  It should take no more than 1 hour, and no more than 2 hours for Ticket Update frequency.
  • 100% Power Uptime.  Any downtime will be credited by the minute per your SLA.
  • 100% Public Network Uptime.  Once again any downtime will be credited by the minute per your SLA.
  • Senior Staff Escalation. It should take no more than 90 minutes for you to receive contact with a senior staff member.

BDS takes pride in being a SingleHop partner because of their dedication to servicing the clients we entrust to their solutions.

SingleHop Dedicated Servers

SingleHop uses only Intel Xeon and Core Chips in its dedicated servers.At prices that you will think are a misprint, SingleHop can provide dedicated servers that can handle anything you throw at them.  Choose from Single, Dual and Quad Processor dedicated servers featuring Intel® Xeon® and Core™ technology.  Handle everything from simple web hosting to Big Data and eCommerce hosting with these intelligent dedicated server solutions.  With fast turnaround and the ease of their Leap3 centralized management portal, you’ll have the servers you need designed and deployed in less time than you thought possible.

Contact a BDS representative today at 312-273-1035 or get in touch with us here for a free assessment of your needs and how BDS can design a dedicated server solution for your unique needs.

SingleHop Cloud Hosting

SingleHop Cloud Hosting SolutionsWhether you need a Public Cloud or Private Cloud solution, Singlehop can provide you with award winning hosting services that meet your needs and your budget.

SingleHop Public Cloud services offers an exclusive multi-tenant environment where resource scaling is as simple as dragging a slider across the screen.  Their solutions offer a powerful blend of dependability, scalability and ease-of-use in a VMware-based enterprise-class computing environment.  This is an ideal solution for hosting your business applications, websites or workflows.  Pay only for what you actually use with their resource based billing scheme.

SingleHop Private Cloud services, powered by VMware, couples all the benefits of virtualization with the security inherent in a single tenant environment.  BDS engineers and technicians help you identify the custom built Private Cloud solution that matches your workloads.  Here are just a few of the benefits SingleHop clients enjoy:

  • Extensible
  • High Degree of Flexibility
  • PCI and HIPPA Compliance Ready
  • Security Focused Isolation
  • Native Failover within your private cloud creating 100% uptime
  • Fixed Cloud Pricing means never having a cost spike
  • Superior control, even from a mobile device when you are remote
  • Business Agility to move resources seamlessly and deploy rapidly

Contact a BDS representative today at 312-273-1035 or get in touch with us here for a free assessment of how you can get a handle on your cloud hosting needs.

SingleHop Managed Services

SingleHop Managed Services are setting new standards for flexible managed hosting and server configuration.  With a belief that no two customers needs are the same, SingleHop provides both an a la carte and bundles services packages to meet unique demands.

  • Backup and Storage –  A wide range of pay-per-use or pay-per-allocation storage solutions.
  • Monitoring – Reactive monitoring or simple event notification for your managed servers.
  • Security – Server security ranging from security audits to regular software patches.
  • Software – A wide range of software products used in the cloud or on managed dedicated servers.
  • Network Services – From IP allocation to bandwidth, SingleHop can meet all your hosting needs.
  • System Admin – 24 hour on-demand hosting services for managed services, system administration and more.

Let BDS help you construct a managed services solution for your unique needs.  Contact a BDS representative today at 312-273-1035 or get in touch with us here for a free assessment.



Chicago IT Consulting Company

Chicago based IT Consulting company, Black Diamond Solutions provides outsourced IT services and solutions for Small and mid-sized businesses. Since 2004, BDS has excelled at managed IT services, including virtual infrastructures, data storage, back up, disaster recovery, compliance (PCI, HIPAA, SOX), data security and content based technology marketing, Black Diamond has helped hundreds of clients optimize their technology investments while improving productivity and minimizing risk.  BDS has been named to the CRN 2013 List of Tech Elite 250, a distinction that  recognizes “the highest commitment to technical education and top certifications”.

Contact Chicago IT consultants Black Diamond Solutions at 312-273-1830 to learn more about how BDS’s IT consulting services can help your Chicago business contain costs, improve efficiency and decrease your exposure to data security risks.  Click here to Contact Us.